You have been directed to this Policy because BestBuy is collecting, using or disclosing your personal data.
In this Policy, when we use "we", "us" or "our", we refer to the company (BestBuy) which is collecting your personal data, or which is operating the website which you are accessing or using.
This Policy applies to all personal data that you may provide to us and the personal data we hold about you. By providing us with your personal data or by accessing, using or viewing the applicable website or any of its services, functions or contents (including transmitting, caching or storing of any such personal data), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy. If you do not agree, please cease use of the relevant website(s) and/or service(s) and DO NOT provide any personal data to us.
1.1 When you use our website, any service we provide or in your interaction with us, the personal data we may collect includes:-
a) Data collected directly from you. This may be done through this website, over the phone, by email, or in person when you meet our staff or representatives. The data collected may include, but is not limited to:
- Your contact information, including your (first and last) name, (billing and/or delivery) address, email address and, optionally, your telephone number. We need your e-mail address and telephone number so that we may contact you if we have questions or information for you regarding your order or the service that we are providing or will provide to you;
- other information required to be able to process your order or to provide you with the service, such as information concerning the products you have ordered or the service we are providing to you, the billing and/or delivery address, banking and/or credit card details;
- if you have created an online profile or account, the preferences and interests stored in such profile or account (please see below for further information concerning the profiles); and
- If you have contacted customer service, the details of this contact and the contact history.
(b) Data collected by automated means. Various technologies may be used on our website and our mobile and web-based applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally, but may, contain a user's personal data. Examples of such technologies include:
2.1 We use your personal data for the purposes of serving you. This includes, where applicable:-
- providing you with the products and services that you have requested e.g. updating you with new product announcements;
- ensuring that your transactions on our websites are safe and secure;
- contacting you for feedback after a sale of a product or service; and
- resolving any problems or disputes you may encounter in relation to our products and services.
2.2 We may also use your personal data for purposes connected or relevant to the business of BestBuy, such as:-
- complying with legal and regulatory obligations and requirements;
- enforcing obligations owed to BestBuy;
- researching and developing new products and services or improving existing products and services of BestBuy;
- accounting, risk management, compliance and record keeping purposes;
- carrying out research, planning and statistical analysis; and
- staff training.
2.3 Your personal data may also be anonymised for use by the BestBuy for other purposes.
2.4 If you have consented, your personal data may be used by us for the purposes of marketing products and services offered on the website or other products or services offered by BestBuy or those of its strategic partners or business affiliates e.g. informing you of latest activities, special offers, promotions or sending you newsletters.
2.5 In order for us to market products and services which are of special interest and relevance to you, we may analyse and rely on your overall interaction with us (such as but not limited reviews of products, your contact history with our customer service).
2.6 If you have contacted us with any complaints, feedback, comments, suggestions, we will use and disclose your personal data (including your contact history) to respond to you and provide you with the best service possible. If you are the complainant and you do not want us to disclose your identity to the party you are complaining about, you must let us know immediately. However, it may not always be possible to handle your complaint on the basis of anonymity.
2.7 When using your personal data to contact you for the above purposes, we may contact you via regular mail, fax, e-mail, SMS, telephone or any other electronic means.
2.8 If we need to use your personal data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for these other purposes.
3.1 We will not sell your personal data to third parties.
3.2 We will only disclose your personal data to third parties where you have provided us consent, and in the situations expressly set out in in this Policy. If you have consented to receiving marketing information from us, our strategic partners and business associates, we will be disclosing your personal data to them.
3.3 Your personal data may be disclosed and shared within BestBuy to allow us to provide the products and services which you have requested.
3.4 We may disclose or share your personal data with third parties (including other companies within the BestBuy who provide necessary services to us, such as:-
- service providers and data processors working on our behalf and providing services such as hosting and maintenance services, analysis services-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc; and
- our consultants and professional advisers (such as accountants, lawyers, auditors).
3.5 We will also disclose your personal data to third parties in order to comply with legal obligations or industry requirements. This includes disclosures to legal, regulatory, governmental, tax and law enforcement authorities.
3.6 Our website may have the functionalities to allow you to share your personal data with other third parties such as other users of our website. You are responsible for your choice(s) and are deemed to have provided consent for any sharing of your personal data in the manner provided by the website.
3.7 You fully understand and consent that we may transfer your personal data to any location outside of Singapore for the purposes set out in this paragraph 3. When transferring your personal data outside of Singapore we will protect your personal data to a standard comparable to the protection accorded to your personal data under the Singapore Personal Data Protection Act 2012 by ensuring that the recipient is either in a jurisdiction which has comparable data protection laws, or is contractually bound to protect your personal data.
4.1 This Policy only applies to our website and information that we collect from you. Our websites may contain links to other websites which are not owned or maintained by us. When visiting these third party websites or disclosing your personal data to third parties (including buyers or sellers on our website), you should read their privacy policies, or ask relevant questions before you disclose your personal data, we are not responsible for the collection, use or disclosure of your personal data by such third parties.
5.1 Our website and mobile or web-based applications may provide you with social plug-ins from various social networks (such as Facebook). If you choose to interact with a social network, your activity on our website or via our mobile or web-based applications will also be made available to social networks.
5.2 If you are logged in on one of the social networks during the visit of one of our websites or mobile or web-based applications, the social network might add this information to your profile. If you are interacting with one of the social plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter one of our websites or mobile or web-based applications.
5.3 We cannot influence this data collection and data transfer via the social plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.
6.1 Our website and mobile or web-based applications may offer location-enabled services, such as Google Maps. If you use those mobile or web-based applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location. You are always asked if the geo-location service can be activated and you can also object to this geo-location service within the respective mobile or web-based application.
7.1 Our website and mobile or web-based applications may contain web analytic services provided by Google Analytics. This means that when you visit our website or use any mobile or web-based applications, a cookie will be stored on your computer or mobile device, except when your browser settings do not allow for such cookies.
7.2 This further means that when you visit our website or use any mobile or web-based applications, the personal data described above in paragraph 1 - including information stored in Google Analytics' cookies - will be sent to Google Analytics for analysis for and on behalf of us
7.3 Google Analytics acts as our agent, which means that we solely determine the purposes